CROESO I MEDDYGFA LLWYNCELYN

This is a family practice with strong local links and has a history of providing medical services to Whitchurch and the surrounding area since 1916. Dr Jones replaced Dr G Harris on his retirement in 1983 and Dr Hyett joined on the retirement of Dr Thelma Williams in 1992. Dr Maria Johnson joined the practice as part time assistant in 2000.

In 1993 the practice moved to the purpose built premises of Park Road Surgery. These premises offer modern facilities and easy parking, with convenient access for disabled people.

The practice provides up to date quality care and we are always looking to improve our services to patients. In 2001 the practice gained the Investor in People Award and was re-accredited in 2004.

Practice area

Our catchment area includes Whitchurch, Rhiwbina, Pantmawr, Thornhill, Tongwynlais, Morganstown, Birchgrove, those areas of Llanishen and Heath immediately bordering Caerphilly Road, Llandaff North and Gabalfa. If you have a friend or relative staying with you they can also be registered temporarily for the duration of their stay

TEST RESULTS

These are available by phone between 14:00 & 16:30.

MOTHER AND BABY FACILITIES

Please ask at reception if you require a room to feed or change your baby.

MEDICAL STUDENTS

In addition to providing general medical services, the practice also undertakes continuing education and training of health care professionals working at the Practice.  Dr. Jones is involved in the teaching of medical students from the University of Wales College of Medicine and Kings College, London. Your permission will always be asked if a student is to be present but if you would like to see the doctor alone, please tell us – we will respect your wishes.

SUGGESTIONS

We would like to work with you to improve the service offered by the practice. We therefore welcome any suggestions you may have. If we fail to meet your expectations please let us know.

COMPLAINTS

We receive very few complaints but view them as an opportunity to examine working practices.  The Practice follows the NHS complaints procedure when dealing with complaints.  A copy of our practice complaints procedure is available from the Practice manager.

MAKING ALTERNATIVE ARRANGEMENTS

Very occasionally a practice/patient relationship breaks down completely.  In this situation the patient may choose to register with a different practice.  The practice also has the right to remove that patient from their list.  This would generally only follow a prior discussion that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.

The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse, which leads to fear for a person’s safety.

In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and circumstances leading to it.  The Local Health Board is then responsible for providing further medical care for such patients.

ACCESS TO PATIENT INFORMATION

Confidential patient data will be shared within the practice health care team including the Local Health Board and with other health care professionals to whom you are referred for care.  Your data may be used by those clinical teams providing your care for the essential purpose of clinical audit.

Confidential patient data may also be required for the broader purposes of public health and audit, research, the provision of health care services, teaching and training.  Data disclosed will be kept to the minimum required to serve the purpose and if possible will be anonymised before disclosure.

Confidential and identifiable patient information will not be disclosed otherwise without explicit consent, unless

·        It is a matter of life and death or serious harm to you or another individual

·        It is overwhelmingly in the public interest to do so

·        There is a legal obligation to do so

In all of these circumstances the minimum identifiable information that is essential to serve the purpose may be revealed to someone with a legal entitlement to access the data for that purpose.

All individuals with access to your data have a professional and/or contractual duty of confidentiality.

If you are concerned about any of the ways in which your confidential data is shared, further information is available from the practice manager.  You are entitled to register an objection, which will be respected if this is possible.

CONTACT DETAILS FOR CARDIFF LOCAL HEALTH BOARD

Cardiff Local Health Board is party to the NHS contract held by this practice.  Further details of primary medical services in this area may be obtained from them at the following address.

Cardiff Local Health Board, Trenewydd, Fairwater Road, Llandaff, CARDIFF

Telephone Number 029 20 552212

Fax Number 029 20578032